Automation of service provision processes in Beeline Kazakhstan
A modern IT infrastructure has been created to provide automated support for the provisioning processes Internet and television services.
Optimize processes: sales and service delivery, subscriber, device and subscription management, equipment accounting and management reporting.
The project of automating business processes and creating an application management system made it possible to significantly reduce the time for servicing subscribers, thereby increasing the financial performance of the customer. The integration project between FMC and Kaltura allowed the company to successfully migrate to the new Kaltura TV platform and smoothly and controllably migrate FMC subscribers. The customer successfully maintains technical records of the equipment provided to subscribers.
At the first stage, our team created the CMS information system (application management system) to automate the process of selling Internet Home and BeeTV services.
The project further involved building a new integration architecture to link FMC's service management and subscriber billing services with Kaltura's new TV platform, as well as building a new back-office system to manage subscribers' subscriptions and devices.
As part of automation, an information system of equipment accounting was created to organize accounting of Wi-Fi routers, STBs, and various components. A management reporting system was built, which provides online statistics, graphical display of sales figures, the ability to build different types of reports and view statistics on different devices.
The project further involved building a new integration architecture to link FMC's service management and subscriber billing services with Kaltura's new TV platform, as well as building a new back-office system to manage subscribers' subscriptions and devices.
As part of automation, an information system of equipment accounting was created to organize accounting of Wi-Fi routers, STBs, and various components. A management reporting system was built, which provides online statistics, graphical display of sales figures, the ability to build different types of reports and view statistics on different devices.