Customer self-service system for Tele2 Kazakhstan
AT Consulting Kazakhstan promptly implemented a system for registering devices and numbers, the need for which arose due to changes in legislation.
Ensure online registration of mobile devices and registration of subscriber numbers, reduce the burden on service offices.
The project was developed and implemented within two months;
Became especially important and relevant during the introduction of the state of emergency on the territory of the Republic of Kazakhstan due to the COVID-19 pandemic.
Became especially important and relevant during the introduction of the state of emergency on the territory of the Republic of Kazakhstan due to the COVID-19 pandemic.
In October 2019, operators in Kazakhstan began to massively block subscriber numbers under the new law "On Communications", which provides for the obligation of owners of mobile devices to register with mobile operators. If the device is not registered or the number is not issued, the subscriber is disconnected from the network and no mobile services are provided. The mass disconnection led to a large influx of subscribers to the operators' service offices. The solution allows subscribers to register their devices and numbers remotely without leaving home.