"Companies that are leaders in their industries entrust us with their success"
– Andrey Nugmanov, Partner, BI Block Director
Telecommunications — Knowledge Management Systems
Head of business development
T.: +7 (905) 500-19-07
Given the aggravation of competition in the telecommunications market, a high-priority task is to build an optimal system of corporate information content management — a Knowledge Management System designed for handling knowledge that has been acquired and constantly received in the course of a company's activities.
Knowledge management means data formalization and access to the employees’ expertise, as well as the creation of new opportunities promoting improvement of activities and the encouragement of innovative development. The main tasks are to be dealt with through the deployment a Knowledge Management System are to increase rate of request processing, and to improve the quality of customer service.
In addition, it is necessary to provide the possibility of servicing customers of a number of third-party companies through the company’s contact center, to promptly inform the employees of products and services and to modify the way and procedures of customer service, etc.
In order to achieve these objectives, we offer to build a reference information portal based on the Alfresco platform.
September 9, 2014
IDC included AT Consulting in its Competitive Profiles and Analysis of Leading IT Services Players in Russia, the second part of a study into the 2013 Russian IT service market. AT Consulting leads in three market segments.
14/2, Bolshaya Novodmitrovskaya Street, “Novodmitrovskiy" Business center, Moscow, 127015, Russia
Phone: +7 (495) 748 0575
Fax: +7 (495) 748 0125