"Companies that are leaders in their industries entrust us with their success"
– Andrey Nugmanov, Partner, BI Block Director
Telecommunications — Customer Relationship Management
Head of business development
T.: +7 (905) 500-19-07
Today, telecommunications companies most valuable assets, i.e. customers and information about them, becomes of particular importance.
Deployment of Customer Relationship Management (CRM) systems enables the optimization processes of collecting and interpreting information about customer behavior, and preferences. Analysis results are the basis for making appropriate management decisions in the area of expanding the range of services, creating new distribution channels and improving the quality of service.
A customer relationship management system allows you to save the history of each interaction with a subscriber, which provides an informed and individual approach for each customer. Automation of "routine" processes of interaction with customers and combining these processes into a single managed complex contributes to a significant reduction of in processing costs per each customer request, thereby improving promptness and quality of working with subscribers.
AT Consulting professionals offer the full range of services on deployment to telecommunications companies and in addition - maintenance of operational and analytical CRM systems based on platforms from the world’s leading vendors: Oracle Siebel CRM and Amdocs CRM
September 9, 2014
IDC included AT Consulting in its Competitive Profiles and Analysis of Leading IT Services Players in Russia, the second part of a study into the 2013 Russian IT service market. AT Consulting leads in three market segments.
14/2, Bolshaya Novodmitrovskaya Street, “Novodmitrovskiy" Business center, Moscow, 127015, Russia
Phone: +7 (495) 748 0575
Fax: +7 (495) 748 0125