"Companies that are leaders in their industries entrust us with their success"
– Andrey Nugmanov, Partner, BI Block Director

Contact:

Sergei Lysak
Head of business development
T.: +7 (905) 500-19-07
E-mail: slisak@at-consulting.ru


Rising levels of competition for customers, the need to launch of new banking products quickly, and develop new channels to deliver them, all impose strict requirements both in terms of business growth and quality of customer service in bank branches. Finally this places new demands on the functionality of systems used by bank employees in front office departments.

AT Consulting offers to financial companies a full range of services for the deployment and maintenance of a specific front office system designed by AT Consulting consultants on the basis of platforms from the world’s leading vendors: Oracle Siebel CRM Financial Services and SAP CRM.

The front office solution offered by AT Consulting combines the functionality required to serve the customers of universal banks, and the functionality of a traditional CRM system. The list of business processes implemented in the front office solution includes:

  • Running a single customer database;
  • Consumer service in points of sale (agent network) ;
  • Auto lending;
  • Mortgage lending;
  • Cash lending;
  • Customer / credit products service through Contact Center;
  • Underwriting;
  • Collection of overdue debts;
  • VIP customer service;
  • Private wealth management;
  • Sales planning and management;
  • Cross- and extra sales;
  • Holding events and conferences;
  • Marketing campaign planning and management;
  • Preparation of reports.

News

AT Consulting Pacing Application Management Service Outsourcing Market for Third Year Running

September 9, 2014

IDC included AT Consulting in its Competitive Profiles and Analysis of Leading IT Services Players in Russia, the second part of a study into the 2013 Russian IT service market. AT Consulting leads in three market segments.

Reviews

Rosgorstrakh

Maria Vozhegova, Board Member, Vice-President of IT and Operations in OJSC Rosgosstrakh

I value our partnership with AT Consulting. It is especially important for us that its specialists are focused on building long-term relationships to our mutual benefit.

Regional offices