SAP solution for customer relationship management provides full, comprehensive information regarding the clients and is aimed at solving tasks relevant to the energy sector. It offers tools for verification of the availability of resources in real time, contracts management, and billing management. It helps clients to achieve a high level of transparency in the fulfillment of orders and their status tracking. In addition, the solution allows the enterprises to offer customer support via different channels: through customer relations center, through Internet applications for customer self-servicing. Business processes are targeted to the best possible servicing of customers and designed taking into account the branch requirements for the following fields:

• Marketing
• Marketing
• Service
• Analytics
• Customer Relations center
• Mobile applications
• E-commerce
• Sales channel management

These integrated processes cover all customer communications channels in the sales, marketing and customer service fields. They enable managers to take decisions which profoundly influence the enterprise’s activities.

AT Consulting professionals provide energy companies with a full range of services for the deployment and maintenance of the Customer Relationship Management Systems implemented on the basis of SAP solutions.