"Companies that are leaders in their industries entrust us with their success"
– Andrey Nugmanov, Partner, BI Block Director

Contact:

Maxim Lesnichenko
Director of the Energy Unit
Т.: +7 (495) 748-05-75
E-mail: mlesnichenko@at-consulting.ru

SAP solution for customer relationship management provides full, comprehensive information regarding the clients and is aimed at solving tasks relevant to the energy sector. It offers tools for verification of the availability of resources in real time, contracts management, and billing management. It helps clients to achieve a high level of transparency in the fulfillment of orders and their status tracking. In addition, the solution allows the enterprises to offer customer support via different channels: through customer relations center, through Internet applications for customer self-servicing. Business processes are targeted to the best possible servicing of customers and designed taking into account the branch requirements for the following fields:

  • Marketing
  • Marketing
  • Service
  • Analytics
  • Customer Relations center
  • Mobile applications
  • E-commerce
  • Sales channel management

These integrated processes cover all customer communications channels in the sales, marketing and customer service fields. They enable managers to take decisions which profoundly influence the enterprise’s activities.

AT Consulting professionals provide energy companies with a full range of services for the deployment and maintenance of the Customer Relationship Management Systems implemented on the basis of SAP solutions.

News

AT Consulting Pacing Application Management Service Outsourcing Market for Third Year Running

September 9, 2014

IDC included AT Consulting in its Competitive Profiles and Analysis of Leading IT Services Players in Russia, the second part of a study into the 2013 Russian IT service market. AT Consulting leads in three market segments.

Reviews

VimpelCom

Elena Shmatova, CEO of OJSC VimpelCom

Thanks to our collaboration with AT Consulting we have succeeded in realizing a large-scale project to implement ERP-systems, which has taken our company onto a new level of business.

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