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AT Consulting has implemented Amdocs CRM system in the company of "Kar-Tel"

March 9, 2006

AT Consulting Company (division of the group companies of AT Consulting) with "Kar-Tel", the mobile operator, working in Kazakhstan under the brand Beeline and K-Mobile, announced the successful implementation of Amdocs CRM.

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"The company Amdocs is the world leader in the development of billing systems and CRM. Introduction of products such level Kar-Tel provides significant competitive advantages and brings the company to a new level of development in the field of IT, and in the area of customer service, "- said the chief financial officer of Kar-Tel LLP Ansat Zhabagin.

Today they already employ 170 people and record more than 10,000 customer requests daily. There are plans to connect to the CRM and regional offices.

"I am sure our customers have noticed the increase in quality of service in recent years - said the director of customer service Magauov Umorbekov, - CRM allows for a new approach to the service. In a possible record for a project of this scale, we were able to significantly streamline our business processes and increase productivity of the contact center. "

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