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AT CONSULTING SIBERIA HAS DEVELOPED A NEW ELECTRONIC QUEUING SYSTEM

December 2, 2013

AT Consulting Siberia which is a resident of the IT cluster of Academpark has worked out a unified electronic queuing system capable of complete eliminating the problem of long lines in state offices. Visitors will be able to book appointments distantly and come at the chosen time instead of waiting. This new solution is designed for major regions and municipalities.

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People have become used to making appointments for state institutions at a distance. Generally they do it via the web site of one or another state agency. However, this web solution is not universal: those who have no access to the Internet cannot use the service.

“The unified electronic queuing system developed by our company complements the usual procedure of making appointments via the Internet”, said Dmitry Gokov, CEO of AT Consulting Siberia, “The solution allows of booking an appointment for any state agency via both its web site and its queuing terminals which are combined in a single network. To do that one should select the desired government agency and appointment time on the menu of a terminal. Thus, electronic queuing becomes exterritorial. For example, when getting a driving licence, one can undergo a medical examination and then book an appointment for State Road Safety Inspectorate using a terminal in the polyclinic”.

The solution feature consists in simple implementation. The system is compatible with existing queuing equipment, thus, hardware replacement is not required. Anyone who is computer literate will be able to deploy the packaged software suite. API permits to control queuing through interfaces of systems of state agencies. The channel throughput of 300 Kbit/s is enough for data exchange.

The system allows of enhancement in the customer-oriented attitude of state agencies. For example, people will have an option to receive short messages reminding about the forthcoming appointment date. The system also has a feedback module operating on the basis of Android tablets which are going to be stationed at agencies. Customers will be able to assess the quality of service and take part in various surveys and votes initiated by the authorities.

The solution is being tested in the Novosibirsk, Irkutsk, and Kemerovo regions at present. Negotiations with some other regions of Russia and the CIS countries are being conducted.

“I always watch new developments of our IT cluster with peculiar interest”, said Dmitry Verkhovod. Director General of the Technopark at Novosibirsk Akademgorodok, “Nowadays, the effect of implementation of many IT innovations is sensed by every individual within a very short space of time. I think the unified electronic queuing system is precisely this development”.

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