Anastasia Lozovskaya — PR Manager
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Beeline and AT Consulting have launched an upgraded self-service system for individuals

June 17, 2013

VimpelCom (the Beeline trademark) in partnership with AT Consulting announces the launch of the updated My Beeline self-service system for all subscribers in Russia.

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Design of a new personal account is one of stages of VimpelCom’s strategic mission on enhancement of process solutions aimed to improve the quality of customer service via the Internet. The user-friendly interface and the much-simplified navigation make the new personal account the most handy tool for unassisted account management.

“We offer our clients the product developed in accordance with their desires and present expectations. The upgraded My Beeline portal designed in partnership with AT Consulting and Art. Lebedev Studio enables our clients to manage the subscriber account quickly, easily, and in the most convenient way,” said Olga Turishcheva, Vice President of Marketing and Business Development at VimpelCom.

The personal account provides such functions as informing about the current profile of the subscriber (the tariff plan, the services, the account balance, the expenditure threshold), informing about financial history of the account, managing the profile, checking bonuses, blocking/unblocking the number, receiving operator feedback, managing roaming options, online bill payment, activation/cancellation of services with a future date, viewing information on the activated subscriptions and their discontinuance, and many other options.

“Our role is to enhance the service level. The new personal account offers an up-to-date and high-quality service in Russia without visiting offices and calling the contact centre,” commented Elena Elizarova, Customer Care Director at VimpelCom. The updated personal account runs both on stationary computers and on tablet ones and has a mobile version for smartphone users. The My Beeline portal is supported by all present-day browsers and operating systems.

“The launch of the new personal account is a great stage of the BSS development program which includes updating and centralization of business support systems in VimpelCom. We have built a unified platform on the basis of Amdocs solutions in conjunction with operator representatives; the platform employs such self-service channels as Web, USSD, IVR, SMS, and mobile applications. It has been very important for us to carry out the activities in a qualitative manner and meet the target date as, in fact, effective operation of processes related to management of relationships with operator’s clients depends on the project results,” said Igor Khomich, Partner and Director of the Innovative BSS/GSS Solutions Block at AT Consulting.

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