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How to implement CRM in a contact center? The experience of "Telecom-Express"

June 21, 2011

The outcome of the introduction of virtually any IT solution depends on many factors, which can turn out to be not so obvious at first glance. Which solutions are most suited to different companies, and which are worth paying attention to and how to make the project a success is shown by through the experiences of "Telecom-Express" Contact Center, which required CRM-system for business tasks. AT Consulting has become a partner in the project.

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To read more about the project, visit CNews

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