Anastasia Lozovskaya — PR Manager
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IT SYSTEM DEVELOPED BY AT CONSULTING SIBERIA WILL ACCELERATE PUBLIC SERVICES IN NOVOSIBIRSK MULTIFUNCTIONAL CENTER

August 29, 2013

AT Consulting Siberia has worked out a next-generation IT system called Public Service Reception Center for the multifunctional center in the Novosibirsk region. The system permits to get any of 203 regional services and more than 12 000 municipal ones of all 490 municipal districts of the Novosibirsk region, thus implementing the key exterritoriality and one-stop shop principle.

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The fundamental advantage of the deployed solution is the employment of three state IT systems for e-government services functioning in Russia. The solution is integrated with the Interagency Electronic Interaction System (IEIS), the Unified Portal for Public Services, and the Unified Identification and Authentication System. Now applications and documents submitted by people are transferred to the corresponding public authorities via secure communication links, not by couriers. This fact considerably increases the opportunities of rendering public services. The new software suite provides reliable data transmission due to the special function of guaranteed delivery at that. The system supports various identification tools such as a passport, an insurance number of the individual client account , an e-token digital signature, and a universal electronic card.

At present, the system is implemented in Novosibirsk branch of the public autonomous institution named Multifunctional Center for Delivery of Public and Municipal Services of the Novosibirsk region. AT Consulting Siberia is going to start deploying the system in other branches of the Multifunctional Center for Delivery of Public and Municipal Services of the Novosibirsk region in September, 2013. According to Vladimir Mashanov, Director of the Multifunctional Center for Delivery of Public and Municipal Services, the system has already processed about 900 applications for public and municipal services.

“The employment of key e-government technologies changes the idea of a multifunctional center and its place in the line of delivering public and municipal services,” said Anatoly Dyubanov, Head of Department for Telecommunication Technology Informatization and Development in the Novosibirsk region. “Now the multifunctional center transforms from a service for delivering documents to public authorities to a full-scale operator of an e-government system and a competent assistant who keeps people informed about rendering of services and all the arising questions through a call center. The multifunctional center becomes a front-office of the e-government and enables individuals to receive public and municipal services via “a one-stop shop”.

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