Regional Ambulance Call Center, Republic of Altai
The Ambulance Call Center (ACC) was created to implement the regional project titled "Creation of Unified Digital Chain of Healthcare Based on Unified National Health Information System".
As part of the ACC service, the connection to the centralized subsystem “Management of Ambulance and Emergency Care” of departments of state and municipal medical organizations is carried out.
As part of the ACC service, the connection to the centralized subsystem “Management of Ambulance and Emergency Care” of departments of state and municipal medical organizations is carried out.
Computerizing the workflow of dispatchers, ambulance workers and medical facilities to improve the speed of response and the quality of medical services.
The system organizes the centralized reception and management of ambulance calls, creates a single digital space for all participants of information interaction, ensures adequate quality control of services provided to citizens, gains access to advanced statistical data and facilitates reporting.
Three-tier architecture. A thin client (web browser) is used on client workstations, in the core - an application server (servers), a database server (servers) (DBMS).
This solution was built as part of Smart City Cloud, a digital platform independently developed by AT Consulting Vostok. ACC has the following functions:
- Receiving and processing calls to "03", "103" numbers
- Questioning the applicant, conducting typical dialogue scenarios and creating an information call card
- Determining the applicant's location
- Interaction with EMS dispatchers
- Job status management with information call cards
- Storage of records of telephone conversations
- Industry reporting
- Information exchange with existing medical information systems