Technical support, maintenance and development of the resource management system of IDGC of Center, IDGC of Center
and Volga Region powered by SAP
and Volga Region powered by SAP
AT Consulting performs tasks related to technical support and development of CISRM (corporate information system for resource management) of IDGC of Center and Volga Region, PJSC powered by SAP solutions.
Ensure the system smooth operation, technical support for users, develop the solution.
1,500 – 2,000 - users - simultaneously work in CISRM
2,000+ requests for the maintenance of reference data are processed by the support team
1,000+ in other directions, the support team handles
~ 50 urgent requests per month to change software modules or settings are implemented
2,000+ requests for the maintenance of reference data are processed by the support team
1,000+ in other directions, the support team handles
~ 50 urgent requests per month to change software modules or settings are implemented
- The customer receives a ready-made, qualified ERP system technical support team
- The customer uses the AT Consulting expertise in terms of development of
- ERP systems and automation of their business processes
- The customer does not bear the cost of training and development of the technical support team
- The level of user support is governed by the SLA spelled out
- in the support contract
- Customer users have the opportunity to be trained by the
- AT Consulting team when implementing new functionality
- The team keeps user documentation up to date
- The customer gets the opportunity to develop key users involved in the development and support of the system without additional investments
As part of the project, the team provides:
- Uninterrupted functioning of CISRM
- System restore in case of failure
- Management of the rights of CISRM users
- Providing operational and qualified support (consultations) to users
- in system operation
- Amendments to CISRM when changing existing business processes and automation of new customer business processes
- Making changes to the system due to changes in the regulations of the management company or government agencies
- Implementation of CISRM integration developments with external systems
- Maintaining a unified reference data system within the functional
- scope of CISRM
- Maintaining CISRM documentation