Technical support, maintenance and development
of the resource management system, Rosseti Siberia
of the resource management system, Rosseti Siberia
AT Consulting performs technical support and development tasks for CISRM of Rosseti Siberia PJSC based on SAP solutions.
Ensure the smooth operation of the system, technical support for users, develop the solution.
- The customer receives a ready-made, qualified ERP system technical support team
- The customer uses AT Consulting expertise in terms of development of
- ERP systems and automation of their business processes
- The customer does not bear the cost of training and development
- of support teams
- The level of user support is governed by the SLA spelled out
- in the support contract
- Customer users have the opportunity to be trained by the
- AT Consulting team when implementing new functionality
- The team keeps user documentation up to date
- The customer gets the opportunity to develop key users involved in the development and support of the system without additional investments
1,500 – 2,000 users - simultaneously work in CISRM
1,000+ in other directions, the support team handles
~ 50 urgent requests per month to change software modules or settings are implemented by the team
1,000+ in other directions, the support team handles
~ 50 urgent requests per month to change software modules or settings are implemented by the team
- Uninterrupted functioning of CISRM
- System restore in case of failure
- Management of the rights of CISRM users
- Providing operational and qualified support (consultations) to users in system operation
- Amendments to CISRM when changing existing business processes and automation of new customer business processes
- Making changes to the system
- due to changes in the regulations of the management company or state bodies
- Execution of developments for CISRM integration with external systems
- Maintaining a unified reference data system within the functional scope of CISRM
- Maintaining CISRM documentation