Unified Frontal System in Sberbank: Business Analysis
and Description of Processes
The new platform will allow the bank to offer a particular person those services that may be of interest to him, simplifying access to each service. In addition, the implementation
of the platform will simplify the work of Sberbank's client managers by providing them, including remotely, with up-to-date information about the client and products.
Having passed the stage of IT centralization, Sberbank decided to radically change its IT infrastructure. The new platform will allow the bank to offer a particular person those services that may be of interest to him, simplifying access to each service. In addition, the implementation of the platform will simplify the work of Sberbank's client managers by providing them, including remotely, with up-to-date information about the client and products.
Having passed the stage of IT centralization, Sberbank decided to radically change its IT infrastructure. The new platform will allow the bank to offer a particular person those services that may be of interest to him, simplifying access to each service. In addition, the implementation of the platform will simplify the work of Sberbank's client managers by providing them, including remotely, with up-to-date information about the client and products.
Maximize the automation of Sberbank business processes to ensure simplicity and increase the speed of customer service.
The unified front-end system, together with two other programs - business development platform and data factory - will make up 90% of the architecture of the entire bank.
It will be used by bank employees, customers and partners, the system will manage ATMs and determine the interface that each specific user will see.
The unified front-end system, together with two other programs - business development platform and data factory - will make up 90% of the architecture of the entire bank.
It will be used by bank employees, customers and partners, the system will manage ATMs and determine the interface that each specific user will see.
Detailed business analysis was carried out in the following areas:
8 analysts
10 projects
374 user-story submitted for development
10 innovative solutions proposed for implementation
- brokerage,
- individuals' cards
- telemarketing
- workplaces of various employees
- cash transactions of legal entities and other
8 analysts
10 projects
374 user-story submitted for development
10 innovative solutions proposed for implementation
The service deployment, analysis, design and implementation of the first 10 services was done by the team within 3 weeks
from the project start date