Unified Information System for State and Municipal Services, Moscow Region
The government of Moscow Region needed a unified platform that would allow participants to automate their activities in provision of services.
In two weeks, the team not only deployed the system in municipalities, but also trained about 200 officials from all over the region. The system is used in 104 MFCs in 68 municipalities of Moscow Region.
All information is now entered by MFC staff upon receipt of an application, and requests for information required to provide services are automatically forwarded to other agencies, simplifying and optimizing the work of MFC management.
In two weeks, the team not only deployed the system in municipalities, but also trained about 200 officials from all over the region. The system is used in 104 MFCs in 68 municipalities of Moscow Region.
All information is now entered by MFC staff upon receipt of an application, and requests for information required to provide services are automatically forwarded to other agencies, simplifying and optimizing the work of MFC management.
Reducing administrative barriers, optimizing and improving the quality of state and municipal services, including MFC, reducing customer costs.
Activities of multifunctional centers (MFCs), state and municipal employees were automated, waiting time for receiving/providing services was reduced
With the help of this system, high-level managers of Moscow Region can immediately monitor the quality of services provided and check the time of provision, the workload of MFC operators, the validity of refusals, etc.
68 municipalities
247 settlements of MR
104 MFC offices
264 remote points for receiving and issuing documents
by 57% the number of services rendered with delay has been reduced
28 000+ applications are accepted per day via the MFC
With the help of this system, high-level managers of Moscow Region can immediately monitor the quality of services provided and check the time of provision, the workload of MFC operators, the validity of refusals, etc.
68 municipalities
247 settlements of MR
104 MFC offices
264 remote points for receiving and issuing documents
by 57% the number of services rendered with delay has been reduced
28 000+ applications are accepted per day via the MFC